I also flagged it today - worryingly, the operative claimed that it said 0.00 because that was the charge. Clearly unaware that my understanding is that it should show as a credit. I honestly couldn’t be bothered to argue…

That £0.00 thing is just the subscription that activates the system - you can ignore that for the most part. The real credits are applied separately as a dedicated line entry.

I’ve been able to take advantage of the fact my account is managed by the Priority Services/Priority Support team due to being on the Priority Services Register. Through that, I was able to reach the right person pretty rapidly - someone in the team overseeing this promotion has been alerted and are investigating directly.

They intend to fix it for everyone at once so you shouldn’t need to get in touch again.

Hi ​@w5moss 

As I posted above the T&C’s state that you will see your credit for each month. on your next months bill.

 It even tells you as an example that the credit for May will be paid in June:

6.1 Electricity used in the Free electricity hours
selected will be calculated and paid back as a
bill credit,  Your bill Credit will normally appear
on your electricity account in the following
month, for example May will be paid in June,
although it could occasionally take longer to
credit your account.

As we are only 3-days into June it’s probably a bit early to see it yet.

Youve issued a bill for June - first slot was 11 May - it’s not a draft but a final bill  - it says 0.00 

I haven’t issued anything, I don’t work for OVO I’m a customer who helps out on this forum.

You can’t possibly have a final bill for your June usage - we are only 3-days into June.

Are you meaning something like this, which will be my June bill - but not for another 20 days.

Things will change before then, including any credits for Free Electricit and Power Move being added.

At the moment those credits are both showing as zero, but will change to show credits in the coming days/weeks so that they are included before the bill becomes ‘Pending’ in 20 days, and the ‘Final’ shortly after that.

I am so sorry - I fired that out thinking you were an employee moderator. No the bill I refer to is the one before (ending mid May ) so is a final bill but just shows 0.00 credit. I feel OVO pushed this scheme out when it’s really not ready from a software perspective. I have not seen anyone comment who has mentioned any credit on a bill yet, though I’d love to be proved wrong on this

There will not be anyone who has a ‘Free Electricity’ credit showing yet.

The bill that you have ending mid May is for your usage from mid-April to mid-May.

That won't include a full month of free electricity events; they only started in at the start of May.

I think that you are expecting to see the credits on a weekly basis, but it works monthly not weekly.

In other words the credit will be added monthly not weekly.

So the credits you have earned in May should show on the next bill that you will get mid-June.

Then the credits you earn in June should show on the bill that you get mid-July.

And so on.

Hey ​@w5moss 

I checked in with the team who confirmed they haven’t yet started applying credits these should begin to be added this week. When they’re added, they'll appear as follows: ‘Beyond - 2 hours of free electricity’.

What you can see at the moment is correct as our volunteers have suggested.

If you’ve got any other questions do let us know.

Thanks for a bit of clarity

Just to note that the Free Energy credit that I earned in May has shown up on my account today:

From the amount creduted there (£1.38) I calculate that I got just just over 6 kWh free, which is about right as sometimes I couldn’t use a full kWh in each of the chosen hours.

I have £0.81 - no indication of which week, but would make sense if it was the first week of 2 sessions

That will not be for just 2-sessions, unless your electricity rate ex.Vat is over 40p per kWh then it can’t be. (There’s a max of 1 kWh per session).

The amount will be for a full month, ie a possible of 8 kWh total free electricity.

Have you checked on your account just how much energy in kWh you used during your chosen hours?
If you can remember which hours you chose of course.

The calculation will then be:

kWh used in the chosen hours (max of 1kWh each hour) * your unit rate ex.VAT = Credit.

I don’t know your unit rate but if we say it’s 27p per kWh before VAT then 3 kWh * 0.27 = £0.81

That suggests to me that you have probably used a full kWh onliy in 3 of the possible 8 hours that you could have chosen.
(or maybe used only 0.5 kWh in 6 of them?, or used 0.375 kWh in each of the 8 slots?).

Did you actually choose all 8 slots that were possible?
Have you actually been using heavier usage appliances/equipment during ALL 8 of the slots that you could have chosen?