I wasn’t even aware of this so must look into it and I’m on OVO Beyond. Ironically I originally joined OVO in their infancy when they were making a stand against the way other suppliers were making tariffs so complicated that it was hard to make comparisons. There were just 2 tariffs. Now they soeem to have got more and more complex with more and more ‘gimmicks’ to offer tiny savings. 

Hi @Topsy, yes I only noticed it by accident!   I haven’t seen any emails or anything about it.  When you log into OVO Beyond, you’ll see it’s a new little section called “Free electricity”, just above the “Power Move” section (see your latest progress).

I saw it when deliberately searched for it on the app. Usually the offer section has nothing suitable to me, so I’m not much paying attention to it. Also, is it OVO’s strategy to keep its consumers using the phone app instead emails? I use the app once a month when need to submit my gas readings. Sometimes, occasionally, when I need to check something specific.

Chasing least painful tariffs is rapidly becoming a full time job.  

Really need a working in home display now! Currently only get amount used the next day in the app. 
Had thought 2 hours free energy would mean not having to worry about KWH. (Within reason)
Having to guesstimate 1 kwh is going to be difficult and annoying .

I think it's just a case of take a guess and try to remember when to put power hungry things on?

If you use an electric shower every day at the same time that should make it easy.

Are you getting half hourly data in the app?

Even though the meter records it half hourly it is still only accessed daily - so it doesn't show up either in the app or in the browser portal until the next day at the earliest.

Do we think it has to be 1kwh per hour or can i use 2 kwh in just one hour of my allocated 2 hour slot?

Had visions of heat disinfecting the oven and washing machine as well as topping up the hot water tank on the emersion switch.

Only 1kWh per hour, sorry

I can't believe we can't choose any 2 hour slot. I was given slots on bank holiday Monday - I'm away. And the following Sunday in the morning. What a con. 

The idea was always to make it so that you can’t just pick any old timeslot, especially since this is something intended to encourage you to move power to be outside of peak slots.

There will be more chances next week - but it’s worth noting you lose nothing if you’re away anyway. It’s better to be grateful than cynical in these cases.

I was also under the impression that it would be ‘free choice’ of hours. Nothing had indicated otherwise.

However a choice of 2 hourly periods from a limited number of choices does make more sense rhan a free choice, and makes things easier from both sides.

PS. I've worked out that if you manage the maximum 8 kWh saving a month then that will equate to around £2 (plus or minus about 25p depending on your tariff).So similar to the lowest current PM award.

I tried to sign up yesterday, blank screen halfway through process. Tried again and get message already in. I have not picked any hours, how do access and find out about the hours?

​@AngelaE welcome to the OVO Forum!

Sorry to hear about the app crashing when you were signing up to OVO Beyond. Please log into the OVO App. On the home page scroll down - you should see a section about OVO Beyond, and you should be able to click into this to see the information. Let us know how you get on with this.

Hi,

Is there a way to check the slots I opted for the week commencing 5th May. I have looked into the app and scanned through my emails but don't see anything with the opted slot details.

Howdy ​@Swetam !

Yup! You can check in the app - it’s on the home page where it says about Free Electricity. Here’s an example.

Tap into that and you’ll see both your active slots and any available ones you can choose from.

​@Blastoise186 Thanks for the response. I can see slots opted for next week but not for the current week. I'm pretty sure I opted for an hour slot on Sunday 11th but cannot remember the other one which is what I'm looking for.

Gotcha. Looks like you might not have set them before the deadline in that case.

I will ask someone who might know more though, please bear with me.

Hi ​@Swetam, yes, I’m afraid it’s probably as ​@Blastoise186 says…your current week’s chosen hour(s) would have appeared above your next week’s ones, as in the example below…it seems they appear in the order in which you choose them rather than in strict chronological order. 
 

But if you’ve missed out on an hour this week, never mind, we’ve got right up to the end of August to snag two hours a week….all the best 

Hey ​@Swetam 

I’m glad to see a couple of our community members have already stopped by with some really great advice on this already.

I’d agree that it looks like you may have missed the previous cut-off, as you should be able to see this weekends, like waltyboy’s example;

Hi ​@Swetam, yes, I’m afraid it’s probably as ​@Blastoise186 says…your current week’s chosen hour(s) would have appeared above your next week’s ones, as in the example below…it seems they appear in the order in which you choose them rather than in strict chronological order. 
 

But if you’ve missed out on an hour this week, never mind, we’ve got right up to the end of August to snag two hours a week….all the best 

 

 

I hope this has been helpful, and if you’ve got any other questions in future, please feel free to pop back to the Forum anytime.

Hey ​@Swetam,

Currently, there isn't a feature to review your chosen times if they have past. However, your feedback has been heard, and the team plans to incorporate this functionality in a future update, enabling all users to view their past and present selected time slots

You've selected the 5th and 18th. Your hour of energy usage on Sunday is scheduled between 11 am and 12 pm, giving you time to plan ahead.

When we have news that the update has gone live, we'll announce it in this thread. Please share any suggestions using our ideas tool. Submitted ideas are voted on by the community and reviewed by the relevant teams, offering you the chance to influence positive changes.

I’ve just received my latest bill (ending 15th May) -  and in it are contained two new new entries for “Beyond - 2 hours of free electricity 26th-1st May, including 5% VAT’ 

Great - presumably this represents two of the free hours of electricity I signed up for -

Only thing is the amount credeited is £0.00  - 

I would have thought that if you selected and confirmed the free hours that it wouldn’t be possible for those free hours to be 0 use - (in fact I know that I actively shifted use to those hours) - Can anyone explain this or has anyone actually received a credit to their account ?

(Im not really that desparate for a maximum of 43p that it bother me - but I’d be interested to understand how this is meant to work ) 

I’ve been seeing this in my online bill for a few weeks now.

If you recall that first part-week 27th April - 1st May there were no free hours, only the chance to pick your hours for the following week.
So there is no Free electricity credit for that part-week in April, so £0.00 on your May bill.

As I understand it it is currently just a ‘placeholder’ on your billing that shows that you have joined in with the free electricity offer.

ie, You won’t see the credits for this month until next months bill.

The “How it works” for  the offer itself says that “You’ll see this as credit on your next bill”

If you then go deeper and look into the T&C’s it says there:

6.1 Electricity used in the Free electricity hours
selected will be calculated and paid back as a
bill credit,  Your bill Credit will normally appear
on your electricity account in the following
month, for example May will be paid in June,
although it could occasionally take longer to
credit your account.

Has anyone actually seen any credit on a bill for the free hours. Mine still says 0.00, despite using cooker and washing machine in the allotted hours

I’ve flagged this with OVO today - someone’s looking into it.

This may take a while, but the fix should trigger for everyone at once. Keep an eye on your online account for now.